What would be your primary driver to outsource your contact centre?
Rewardsco Contact Centre’s triple offering to clients – partnership, superior value and complete transparency
The Rewardsco philosophy includes totally transparent service delivery and the values of trust, respect, honesty and integrity underpin all client relationships.
The Rewardsco philosophy includes totally transparent service delivery - we offer the ultimate in transparency; our live webcam tool gives contact centre clients, from the privacy of their own offices, a unique opportunity to view the contact centre agents at work, complemented with live, real-time reporting. All information, including voice recordings is made available to our client. Rewardsco believes in working with their clients to constantly improve the offering. After all, successful collaboration requires transparency.
We aim to establish long-term relationships and a partnership with our clients. It is not a matter of a brief-lived business arrangement. We offer clients high level services as well as the traditional routine offerings that normally form part of a comprehensive contact centre offering. At whichever level we service our clients, we insist on adding superior value and enhancing the customer experience. This approach ensures the duration of the relationship between Rewardsco and its clients extends well beyond the industry benchmark and we are both able to grow alongside each other.
Experience the rewards yourself with a contact centre solution designed around your needs.
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R100m for DBN Call Centre MERCURY, Network 01 Oct 2008
More than R100 million has been invested by RewardsCo - the burgeoning South African contact centre outsourcing group - in a landmark new 500-seater Durban contact centre.read more
Proud BPeSA Winners!
Rewardsco Contact Centre staff shined in the 2008 BPeSA Regional Business Process Outsourcing Awards, which recognize and award excellence in the contact centre industry. In the Kwa-Zulu Natal sector finals, the company was short-listed for four categories, with Zainool Bux winning Supervisor of the Year and Trisha Reddy for Best Support Quality Assurance Professional. read more
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